Medical Administrative Assistant (CMAA exam)

Achieving Professional Success With the CMAA Exam

Hours: 365 Hours
Duration: 12 months
Level: Beginner
Average Completion: 6 Months
Language: English
Occupation: Medical Administrative Assistant
Enrolled: 51 Students

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Medical Administrative Assistant (CMAA exam)

Medical administrative assistants or medical secretaries work in an administrative capacity within hospitals, healthcare facilities, or clinics. They typically use knowledge of medical terms, procedures, and applications to do their jobs.

Medical administrative assistants can work in lots of different locations, and their job titles and specific duties can be varied and widespread depending on their employer.

The role of medical administrative assistant offers a unique combination of direct and indirect patient-related duties. One of these duties is to be the first person patients interact with upon entering the hospital or clinic.

12 months of Full Access
14% Predicted 10-Years Job Growth

Is This the Right Career for You?

Are you interested in working in the high demand medical field but prefer not to work in the clinical setting? Working on the administrative team of a healthcare facility could be just the right fit for you. Medical administrative team members are the backbone of any medical practice, they support patients and staff with everything from scheduling appointments, maintaining accurate health records, and handling sensitive financial situations. This career path offers the same in-demand growth potential as the clinical careers, without having to work directly in the clinical environment.

1. Start today

Begin your transformation and learning journey right away.

2. Learn your way

Achieve your training at your own pace, according to your own schedule.

3. Get hired today

Complete industry-recognized certification and develop your employment strategy to begin your dream job.

6 Reasons to Complete Your Medical Administrative Assistant (CMAA exam) Training With Us


With our programs, you can learn and study at your own pace with access 24/7/365 for the duration of your program. This means you can learn on your own terms and work around your own schedule.


Our online training comes with access to real, live support personnel that will help you through every step from our admissions adviser who will assist you with selecting the right training for you, to our student adviser who will be there with you during your entire training journey.


We have tailored our programs to provide comprehensive training in the technical and soft skills employers are looking for. With direct input and feedback from industry leaders and hiring managers, our program aligns with exactly what you need to successfully enter the workforce.


Our career training not only gives you the knowledge you need but preparation for the certification exams relevant to your desired career path. If you are pursuing an exciting new career in a field with a national certification, our program will both prepare you to sit for the exam but will often include a voucher for the exam cost.

Simulations and Case Studies

Our training programs have been developed with real learners and professionals in mind, so our programs incorporate real-world case studies and virtual simulations that will provide examples and interactions with real-life situations you may encounter during your career. These allow you to learn by experience with circumstances similar to what will be your daily responsibilities on the job.

Engaging and Interactive

Our training curriculum was developed with you in mind, looking at modern day learners and their needs. Our curriculum contains a mix of formats including reading, listening, watching, and interacting that will immerse you into a fun and engaging learning experience you will not only enjoy but not want to end.

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Program Description

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. The Medical Administrative Assistant Program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals!
This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career.

This course is for anyone who wants to train for an entry level position in a medical office, hospital, or clinic as an administrative assistant.

Students will learn:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances
• Ethical and legal issues, fraud abuse, and compliance
• Office and patient communication techniques, appointment scheduling and general office duties
• Technology in the healthcare environment
• Basic terminology used in the medical office
• HIPAA review and patient bill of rights and confidentiality
• Financial and practice management
• Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• Health insurance coverage, and billing and coding procedures
• Professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Specimen collection, laboratory safety and federal and state regulations
• Assisting with medical emergencies
Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!
Though you are provided a full 12 months access to your program, the average completion time is only 6 months!

Medical Administrative Assistant (CMAA exam) FAQs

To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

No, you can take the online courses from anywhere in the world.

We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at

Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at

Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

Medical Office Assistant Module 1
Professional and Career Responsibilities
• Customer Service
• Employment Opportunities
• Job Responsibilities
• Understanding Emotional Work-Related Problems
• Professionalism
• Licensure
• Certification
• Health Care Reform
• History of Health Care
• Changes in Health Care
• Today’s Health Care Delivery System
• Medical Practice Setting
• Physician Specialist
Medical Office Assistant Module 2
Ethics and Communications
• Medical Ethics
• Medical Etiquette
• HIPAA 1996
• Confidentiality
• Medical Professional Liability
• Criminal and Civil Law
• Litigation Prevention
• Essential Communication
• Methods of Communication
• Professional Communication
Medical Office Assistant Module 3
Reception and Telephone Procedures
• Office Receptionist
• Opening the Medical Office
• Processing Patients
• Office Safety and Emergency Preparedness
• Closing the Medical Office
• Telephone Communication
• Telephone Equipment & Services
• Telephone Policies & Procedures
• Telephone Reference Aids
Medical Office Assistant Module 4
Appointments and Filing Procedures
• Scheduling Appointments
• Scheduling Tips & Types of Appointments
• Appointment Reminder Systems
• Appointment Reference Sheet
• Commercial Filing Systems
• Electronic Filing Systems
• Paper-Based Filing System
• Filing Equipment, Supplies, & Their Uses
• Charge-Out & Control Systems
• Filing Documents in Patient Records
• Record Retention & Storage
• Destroying Documents
Medical Office Assistant Module 5
Medical, Drug, and Prescription Records
• Patients’ Medical Records
• Medical Record Systems
• Recordkeeping
• Documentation Guidelines
• Correcting a Medical Record
• Audit of Medical Records
• History of Drug Laws
• Drug Names & References
• Understanding Prescriptions
• Control & Storage of Drugs
Medical Office Assistant Module 6
Written Communication
• Letter Standards, Styles & Components
• Composing Letters
• Corrections in Business Correspondence
• Envelope Enclosures
• Medical Transcription
• Processing Mail
• Electronic Correspondence
• Supplies & Equipment
• Handling Incoming & Outgoing Mail
• Managing Office Mail
• Electronic Mail
Medical Office Assistant Module 7
• Revenue Cycle
• Fee Schedules
• Patient Billing
• Receiving Insurance Payment
• History of Credit
• Credit & Collection Laws
• Checks & Bank Deposits
• Checkbook Management
• Bank Statements
Medical Office Assistant Module 8
Bookkeeping and Coding
• Patient Accounts
• Daysheet
• Accounts Receivable Control
• Cash Funds
• Procedure Coding
• Coding Terminology
• Diagnostic Coding Using ICD-10-CM
• ICD-10-CM Codebook
• Chapter-Specific Coding Guidelines
Medical Office Assistant Module 9
Health Insurance Systems and Office Responsibilities
• Third-Party Payers
• Insurance Plans & Programs
• Handling Insurance Claims
• Claims Submission & Time Limits
• Office Guidebooks
• Employer Responsibilities
• Facility Oversight
• Office Supplies
• Business Travel
Medical Office Assistant Module 10
Financial Management
• Managing the Office
• Medical Practices
• Computerized Financial Management
• Analyzing Practice Productivity
• Accounts Payable
• Payroll
• Seeking a Position as an Administrative Medical Assistant

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader


Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.


World Ed Included




Certified Medical Administrative Assistant (CMAA)


• An advantage over other candidates when applying for clinical medical assistant positions
• A simple way to prove your qualifications and competence as a clinical medical assistant
• Less on-the-job training required
• Better chances of having more job stability and shift hours
• Increased pay
• Potential for growth within the clinical medical assistant profession


• 100% Online, Self-Paced
• Open Enrollment
• Admissions and Student Support
• Multimedia Rich and Interactive Content
• Industry Certification Exam, when applicable
• Hands-on Opportunity Upon Completion