Dental Office Assistant

Smile brighter with us!

Hours: 400 Hours
Duration: 12 months
Level: Beginner
Average Completion: 6 Months
Language: English
Occupation: Dental Office Assistant
Enrolled: 14 Students

Get $10 off on orders $150+ on all courses.

Use Code: FB10NOW at checkout

Dental Office Assistant

Dental Office Assistants help dentists provide quality care to patients by performing various administrative and clinical duties. They assist with patient treatment, record-keeping, scheduling appointments, and other office tasks. Dental Office Assistants also prepare patients for dental treatment, sterilize and clean instruments, keep the reception area neat and tidy, and manage patient records. They must possess excellent customer service and communication skills and be able to handle multiple tasks efficiently.

12 months of Full Access
11% Predicted 10-Years Job Growth

Is This the Right Career for You?

If you are looking for a career as a Dental Office Assistant, you should first obtain a high school diploma or equivalent. You may also find it beneficial to become certified in the dental assisting field. With a certification, you will be able to demonstrate your knowledge and advanced skills, increasing your employability. Additionally, you should research and become familiar with the daily duties and responsibilities of a dental office assistant, such as scheduling appointments, preparing patient files, sterilizing equipment and instruments, and taking X-rays. To get a job as a dental office assistant, you should have excellent customer service, interpersonal, and communication skills, as well as the ability to work in a fast-paced environment.

1. Start today

Begin your transformation and learning journey right away.

2. Learn your way

Achieve your training at your own pace, according to your own schedule.

3. Get hired today

Complete industry-recognized certification and develop your employment strategy to begin your dream job.

6 Reasons to Complete Your Dental Office Assistant Training With Us


With our programs, you can learn and study at your own pace with access 24/7/365 for the duration of your program. This means you can learn on your own terms and work around your own schedule.


Our online training comes with access to real, live support personnel that will help you through every step from our admissions adviser who will assist you with selecting the right training for you, to our student adviser who will be there with you during your entire training journey.


We have tailored our programs to provide comprehensive training in the technical and soft skills employers are looking for. With direct input and feedback from industry leaders and hiring managers, our program aligns with exactly what you need to successfully enter the workforce.


Our career training not only gives you the knowledge you need but preparation for the certification exams relevant to your desired career path. If you are pursuing an exciting new career in a field with a national certification, our program will both prepare you to sit for the exam but will often include a voucher for the exam cost.

Simulations and Case Studies

Our training programs have been developed with real learners and professionals in mind, so our programs incorporate real-world case studies and virtual simulations that will provide examples and interactions with real-life situations you may encounter during your career. These allow you to learn by experience with circumstances similar to what will be your daily responsibilities on the job.

Engaging and Interactive

Our training curriculum was developed with you in mind, looking at modern day learners and their needs. Our curriculum contains a mix of formats including reading, listening, watching, and interacting that will immerse you into a fun and engaging learning experience you will not only enjoy but not want to end.

Ready to Dive In?

Interested in bulk discounts and flexible billing options on our expansive library.

Program Description

A dental office assistant keeps the office running by handling scheduling, records, and insurance. The Dental Office Assistant course delivers all the latest information and skill practice you need to succeed, covering the functions of the dental business office, and detailing office technology and equipment. You’ll learn to handle clients through professional communication and critical thinking. And you’ll get in-depth instruction for scheduling, bookkeeping, electronic record regulations and insurance coding (including HIPAA and OSHA guidelines). The median pay for dental office assistants was $29,000 per year (approx. $14 per hour) in 2016. Employment is projected to grow 9 percent from 2016 to 2026.
ALSO: Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). The cost for taking the certification exam is covered in the course fees.

The intended audience for this program is individuals that are seeking to gain employment in the field of Dental Office Assisting or wishing to enhance their skills in the field of Dental Office Assisting

After completing this course, you should be able to:
• Identify good communication skills, telephone techniques, and methods for maintaining patient relations.
• Comprehend the role of the dental office assistant within the Dental Healthcare Team.
• Recognize the requirements for managing dental office systems and dental patient records.
• Identify the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures.
• Identify the steps for bookkeeping procedures including accounts receivable and accounts payable
Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!
Though you are provided a full 12 months access to your program, the average completion time is only 6 months!

Dental Office Assistant FAQs

To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

No, you can take the online courses from anywhere in the world.

We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at

Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at

Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

Dental Office Assistant Module 1
Introduction to the Dental Profession
• Orientation to the Dental Profession
• Good Personality Traits
• Education
• Members of the Dental Healthcare Team
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Professional Organizations
• Basic Dental Office Design
• Dental Anatomy
• Dental Numbering System
• Charting Methods
• Dental Procedures
• Chairside Dental-Assisting Duties
• Infection Control

Dental Office Assistant Module 2
Communication Skills in the Dental Office
• Interpersonal and Communication Skills
• Barriers to Effective Communication
• Improving Communication
• Telephone Techniques
• Written Correspondence
• Letter Writing Style
• Patient Relations
• Psychology and Positive Image
• Problem Solving
• Providing Outstanding Customer Service
• Dental Healthcare Team Communications
• Dental Practice Procedural Manual
• Organizational Conflicts
• Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
• Computerized Dental Practice
• Selecting a Software Package
• Basic Operations of a Software Package
• Role of the Administrative Dental Assistant
• Daily Procedures with a Computerized System
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record
• Preparing Business Documents

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
• Dental Patient Scheduling
• Mechanics of Scheduling
• The Art of Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Methods for Recalling Patients
• Inventory Management
• Types of Supplies, Products, & Equipment
• Selecting and Ordering Supplies, Products, & Equipment
• Occupational Safety and Health Administration (OSHA)
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications
• Intraoffice Communications
• Office Machines
• Business Office Environment

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance
• Designing a Financial Policy
• Financial Policies
• Financial Policy Communications
• Managing Accounts Receivable
• Types of Dental Insurance
• Insurance Coding
• Organizing Insurance Coverage
• Types of Insurance Information Required
• Methods of Filing Insurance Claims
• Insurance Payments
• Insurance Tracking Systems
• Secondary Coverage
• Government Assistance
• Completing a Dental Claim Form
• Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable
• Bookkeeping Procedures
• Organizing an Accounts Payable System
• Verification of Expenditures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Payroll Services
• Financial Records Organization
• Billing
• Managing Patient Transactions
• Reports
• Employment Strategies
• Managing Your Career
• Future Career Opportunities
• Assessing Yourself and Your Career

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader


Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.


World Ed Included




Dental Office Assistant Certification (CDOA)


The main benefit of earning a Dental Office Assistant certification is that it can help you advance your career in the dental field. It can provide you with the knowledge, skills, and experience necessary to become a successful dental office assistant. Certification can also give you a competitive edge over other job applicants and may even qualify you for higher pay. The certification is also a great way to demonstrate your commitment to the dental field.


• 100% Online, Self-Paced
• Open Enrollment
• Admissions and Student Support
• Multimedia Rich and Interactive Content
• Industry Certification Exam, when applicable
• Hands-on Opportunity Upon Completion