In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to communicate effectively in a professional manner with customers.
Medical coding is a growing career path with a high demand for skilled, certified professionals. ICD-10 Coding is a vital part of successfully coding in the healthcare industry. The International Classification of Diseases (ICD), 10th Revision, Clinical Modification (CM) was designed to classify patient morbidity or sickness and mortality or death information to index health records. Accurate coding using the ICD system is vital to successfully reporting and maintaining health records as well as billing for reimbursement for services rendered. ICD coding is also used by governments and medical personnel to gather data and statistics that assist with medical research and disease tracking. In this course, we are going to provide an overview of ICD-10-CM codes and their use when coding.
Medical Documentation and Record-Keeping: HIPAA is a course that provides a professional understanding of the Health Insurance Portability and Accountability Act (HIPAA) and the best practices for medical record keeping and documentation. This course begins by giving an overview of the Health Insurance Portability and Accountability Act ("HIPAA"), the Standards for Privacy of Individually Identifiable Health Information ("Privacy Rule"), covered entities and uses and disclosures of information. It then dives deeper to explain the best practices of medical record keeping and documentation using real life scenarios. Lastly it explains the US HIPAA laws in a healthcare setting and how to implement this act with patients, with 100% accuracy.
As the fastest growing industry, pursuing a career in the healthcare field will provide stability, profitability, and satisfaction. All career paths in healthcare require Medical Terminology knowledge and skills. In this course learners will explore the word structure and analysis of medical terms including prefix, root word, and suffix. Next learners will review the organization of the body and body systems in regards to terminology. Lastly we will discuss diagnostic testing and radiology and how medical terminology is used to determine the proper testing methods. Learners will navigate through the training material before completing several short activities at the end of each lesson to test their retention of the information.